Disability Awareness and Sensitivity Training

Introduction (10 minutes)

Goals of the workshop

Self evaluation of disability knowledge

Historical Perspective (15 minutes)

Societal views of disability

Overview of the ADA and implications on the hospitality industry

Myths and Stereotypes (20 minutes)

Identify misguided attitudes that shape how one relates to people with disabilities

Language and Communication (15 minutes)

Look at the do's and don'ts of communicating and interacting with people with disabilities

Role Play (20 minutes)

Present real life situations that employees may encounter on the job

Question and Answer(10 minutes)